What an escaped hamster taught me about crisis management

Ned's Blog

imageWhen you find yourself force-feeding Pepto Bismol into your child’s constipated hamster, you figure you’ve faced one of your greatest challenges as a parent. In fact, over the years, it has become the measuring stick by which all family crisis is measured:

“He backed the car into a tree? Well, I suppose it’s still better than dealing with a constipated hamster…”

In fact, the only crisis that has come close — appropriately enough — involved the same hamster. It was a moment that began with a simple statement from my daughter.

“Dad, I can’t find Squiggles.”

Those words, uttered just three nights after the constipation incident, transformed a quiet Wednesday evening into a full-scale hamster hunt. Within minutes, our team was assembled around the kitchen table for a briefing.

“There’s no telling how long he’s been on the outside,” I said. “There’s a good chance he’s already assumed a new…

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